Thank you very much.
There are a couple of ways. We have a pretty close working relationship with the Royal Canadian Legion. It has about 1,400 branches across the country. The last time I checked they weren't too shy about letting us know what they're hearing on the ground. Our counsellors travel to places like Sioux Lookout and occasionally Red Lake, and if they hear things they let us know. They too don't seem to be very shy about informing us.
So I think the veterans' network is pretty good; it's not ideal. To some extent computer technology is helping us, but I don't think it has matured to the stage where we have an absolute guarantee that the same sort of information is coming in from Red Lake as from central Toronto. That's not a reasonable thing to tell you.
But I think it's pretty good, and our deployed counselling staff is key to that. The fact that veterans organizations through our long-term care program are engaged in doing quality assurance across the country really helps us too, because they aren't restricted to the urban areas when they go out to look at quality assurance in long-term care.