Thank you, Dr. Pringle.
There's a word that comes to mind. You said the word “navigator” was not generally accepted by the veterans.
One job I had when I was younger was an “expediter” in a factory. An expediter is somebody who goes and find the parts that the assembly line is waiting for, because they're somewhere in the factory. In the same vein, I think these folks need an expediter to make sure they get into the system as they need to be and are processed efficiently and fairly.