We're aware of this, and we are made aware of it by the representatives of veterans organizations on our advisory council. I think it is a problem in our current system, and it's largely driven by all of the different eligibility criteria. It means that people who need some kind of contact don't get it, because they can't pass the first barrier of getting into the system or they don't meet an eligibility criterion.
I think on our recommendation that we work on needs-based access and we contact every veteran, if we can, and connect them to Veterans Affairs, whether they need services or not, they may very well need assistance in navigating the health care system.
We're proposing in Keeping the Promise that for the early intervention specialist it would be part of that individual's role. If this person is part of the caseload that she or he is working with, they need to identify whether or not there are health promotion programs that this individual would benefit from and would be interested in participating in.
They also need to help the person navigate the system, get through the red tape, and complete forms. But I expect there would be far fewer forms if we had a needs-based system as opposed to eligibility criteria.