I think, to the extent possible, you try to reach common ground on that. That's one of your jobs as somebody who's doing assessments, to seek the view of the individual veteran and the caregiver of what their needs are. Frankly, in our experience there, in many cases they're likely to underestimate what they need, so they have to be persuaded that in fact they do need assistance with homemaking and so on. Then you need to give them your professional view, based on assessment of what they need. So you bring both of those together.
I think the final arbitrator would be Veterans Affairs. It would not be the contracted person in that home. That person would bring both views: the family strongly believes and cannot be persuaded otherwise that this is what they require; my professional view is that this is what they need, and we were not able to resolve these differences. That would then go to the Veterans Affairs team, and they may then have a meeting. It may be that you need to have a meeting with this family around trying to work this out.
I think we've heard earlier that the benefit of the doubt should go to the veteran.