Thank you, Mr. Chair.
Thank you, Monsieur Allard, for being here again to help us.
I'd like to focus in particular on page 6, where you mention the gateway. It seems to me that there are three essential stages for a veteran's application for a service. There's entry, getting in; there's a processing period; and then there's a conclusion, what the result was. There are three simple stages, although no doubt there are many complexities within each of those.
Again, I want to focus on the entry or the gateway. You suggest that right now the gateway requirements could be based on income, the level of disability, or the type of service needed. To summarize, there are different criteria to go through this gateway.
Could you speak a little about simplifying the entry? Rather than requiring a veteran to jump all these hurdles simply to get his grass cut, whereas another veteran requires a more complex set of responses, could you speak about making that gateway less intimidating, especially for the veteran who is already sick or maybe has literacy or language issues? I'd appreciate that.