Again, the very short answer is that it's a sign of the times. The people of today, the younger group of people, let's say age 45 and down, have a different way of reacting to situations than the older veterans did. You're quite right. The older veterans were, or are in some cases, more open to their peers, although there's a great deal of pride and privacy required with them as well. The present-day military is used to having an ombudsman. No matter how different a situation it is, they would be aware of dealings with one and probably would fit in with that in a more comfortable way.
As far as them coming to the Legion for help, many do. But once again, they aren't the ones you hear about. You ask them and they say they don't know; they don't know much about them. Yet there are very few branches in Canada that do not have regular service members as members of the legions, or two or three of them.
So I could only say it is a change in society that has brought about that slightly different change of attitude. I do believe, though, that the retirees from the military will probably find they are changing their attitudes toward veterans organizations, be it the Legion or whichever one it is, not only when they age but when they see what these organizations are prepared to do for them as retirees from the military, or what we are prepared to do for the people who are there.
The support for the military has been much, much stronger in the last few years than it has ever been, more outspoken from your service organizations.