I will reply in two ways, if I may.
On the level of representation provided by the Legion as advocates or as service officers, I guess our model is really that of having service officers at the branch level who refer. They refer cases to the provincial command service officers or to the national command service officers.
At the level of what we call the command service officers, there is a very good rapport between us and VAC officials, because we have to be kept up to date with all the business processes that are in place in VAC if we want to serve our clients in a very professional manner.
We have regular training conferences, which we hold in specific regions during the odd years. In the even years, we actually bring all our command service officers to Charlottetown for a three-day training conference, where we basically get the training from the VAC officials that we need to be good service officers. We also have the tools that are provided to us by Veterans Affairs Canada, such as access to the client service delivery network. So I think we are well trained and well equipped to represent clients who do seek services.
If I were to comment on the structure that is in place at Veterans Affairs Canada, I would have to say that certainly BPA has the number of lawyers in place that they need. I think you were told last week that there's a new batch of BPA lawyers who have been brought on board. However, I think there is a rquirement to possibly appoint new members to the VRAB, because they obviously don't have sufficient numbers to meet the need.
So generally speaking, yes, the structures are there. Satisfaction surveys indicate that clients are well served. We've done a survey in Legion magazine, which actually confirms some of the results that Veterans Affairs Canada is espousing.