I don't want to take a broad-brush approach because there are some excellent employees in Veterans Affairs Canada, and, from what I understand, some of the people on VRAB are excellent people.
There is a problem, perhaps, with management of the entire system. The consistency that we see is that there seems to be a real lack of ability, especially at the headquarters level, in understanding what it is to deal with a disabled client. That is ironic since that is the reason for the department's existence.
Do you want to comment?