It's all going to depend on the training of the staff. The current ombudsman's intake calls for the year were around 2,000, and he had four intake-call personnel to accept those.
If you're going to look at a community of 400,000 or 700,000 veterans, even if you have 30,000 intake calls, you're going to have quite a large staff that needs to be trained to understand how to deal with those intake calls and to understand which ones are actual complaints, which ones are not, and which ones may go back to the DND ombudsman.
I think your delay is going to be in the training time to get that staff up and running, and to find the staff to fill those positions.