First of all, thank you very much for those comments and your thoughts on intermediate care and other arrangements. We definitely will ensure that we assess those opportunities as part of the health care review. Those are wonderful programs that need to be looked at in this light.
With respect to the services we provide, we have a program for assessing those services. We use something called the common measurement tool. It is a government tool that was designed by the Government of Canada for central agencies to use. We've adopted that tool. It's conducted by an independent outside firm. We do it about every year and a half to two years. The most recent one is I think about a year old now. I think it was done in the spring.
I think our client satisfaction rate was somewhere about 84%. It's an independent study. We treat it quite seriously; we really don't take that study and say how nice it was that we got 84%. We look for areas of weakness and conduct reviews with all our management teams to see how we can make improvements in those areas, because no organization is perfect. I wouldn't want to go on in greater detail, but certainly we do have that type of program and we use it quite regularly.