We measure them using that common measurement tool. They were included in the assessment we did through that. If you're interested, sir, we can give you the results of that component of the survey with the questions that were asked and how the survey results factored in.
The other thing I would mention is that we get about a million phone calls a year through the NCCN. We do not refuse to put people through to our district offices. We try to answer as many questions as we can through that system; about 70% of the questions are answered satisfactorily, and 30 of them are what we call “warm transferred” over to the district office, where they pick up the phone and carry on the discussion.
What people don't realize is before we introduced the system, they were waiting a long time for people in the district to call them back because people were so busy in the districts and they had to go out and meet their clients. If I might say, they were quite forgiving as long as they knew the person would call them back in a week or so. We feel they get much better service under the current--