You also identify the toll-free numbers to contact. Are the officials measuring the success of the toll-free numbers? My sense in my dealings with the veterans is that they continue to go back to the Legion service officer, because they're not comfortable with getting on a rotary...or hearing a strange voice or a strange accent. What I get a fair amount of the time is that it used to be the case that most of the calls were handled locally, and they had a relationship with the person at the desk. So when I say “strange voice”, I mean they were used to doing business with somebody with whom they really built up a relationship.
How are we able to measure the success of the 1-800 numbers? I understand the rationale behind them, giving your front-line workers a little additional time, but—