Yes, you need a travelling companion for every veteran to walk him through the system. Not only are there the general limitations of age, but you may have added to that literacy issues, and the list goes on.
In fact, this example you gave is part of that. There's discontinuity for everybody else. In the example you gave, you were able to help that veteran.
I'm just wondering if either or both of you could talk a little bit about the continuity issue. We could have the best programs in the world and the most devoted and dedicated program officers and officials and professional care personnel, but if we can't get them from A to B to C efficiently and on a timely basis, we miss the benefit. I'm wondering if you could talk about that a little bit, if you have thoughts on it.