Thank you for coming, Mrs. Moore. I think you've been an inspiration to all of us as we've listened to your frank discussion, quite honestly. I think you will find that's what we appreciate very much, and not only that, but the knowledge you've given us in terms of the working relationship you've built through CNIB and VAC. Those things don't just happen. So through history, obviously, that has been fostered and has grown. So I commend both organizations for making that happen.
As we're trying to work through this VIP so we can get the job done, one of the things we have found in all the discussion is that there's always the issue around independence.
Having macular degeneration in our family, I have experienced some of the actual physical attributes that come with that. There always seems to be that issue of the independence, not wanting to acknowledge--I don't need the services, I don't need the equipment.
Whether it's through the blindness or in discussion with the veterans on post-traumatic stress disorder, we have an acknowledgement that they don't want to acknowledge that they have certain diseases. It's how we can communicate. That is the issue. That is one of the large issues. If somebody had the magic bullet to make the communication gap go away, we would be much more successful in all of our organizations.
So anything you have to help us--in general terms, not just for you--in terms of how we're going to communicate with veterans, up to the modern-day ones, we would very much appreciate that.
One of the things you talked about is the case management. Then you emphasized the fact that with the gap between when they come in at an early age and then later, there is not any tracking of individuals who come in with some sort of medical concern, even though it is small. So if they go back 20 years there are no records. Is that what you're saying?