I guess you're giving me an opportunity to repeat myself. A case management system would make their lives easier because it would give people a voice. I don't want to sound agist and talk about the poor frail things in the corner, because I think that's very disrespectful. But the fact is that when you're 80 years old and you're looking at some hearing loss, and you're looking at vision loss, and you're looking at some mobility loss and you don't have your licence, etc., there's a big thing that this human being is already coping with every day. To have to go to bat for services for themselves from Veterans Affairs is sometimes more than you can expect from someone.
So a case management system where there would be...and it's an ombudsman's role in a way. I don't believe there's anybody within Veterans Affairs, or even necessarily within Blue Cross, who wants to withhold a service from a veteran who's entitled to it. It's the not knowing or the misunderstanding or the miscommunication, and that case management system could take the onus off the individual to have to somehow manoeuvre the system themselves.