In my own riding and across the country there are people who are functionally illiterate. They don't understand prescriptions. They don't understand what a doctor writes up. In some cases, inadvertently, not on purpose, the person who is speaking to them speaks above their heads at a level they just tune out. They don't want to feel stupid. They just basically say they didn't hear a word that person said, because they didn't understand.
What advice would you give practitioners and professionals, not to dumb down the message, but to make the message as straightforward as possible so that they clearly understand what's available?