It may provide access to information to a few more people. But we have found, throughout our many years, that when information is mailed to somebody's house, people don't sit down and read it. When you have an education session or when the member is releasing, invite the family in and say, “Here's all the stuff available to the family through Veterans Affairs”. If they're included as part of the whole thing and educated at the same time, they may use the information. But unfortunately, when we get something in the mail, you know what we usually do with it.
On March 11th, 2008. See this statement in context.