But what happens is that after the event is over, the family may not have been told about all the resources that are available to them, and then the assisting officer goes away after a number of months and the family is sitting there. The ombudsman's report clearly suggested that the information should be passed on to the family, and that the MFRC should get all the information as well.
On March 11th, 2008. See this statement in context.