There is a total lack of services for families of veterans and released and retired members. Families and the retired member, the veteran, have to be included in everything you do. That's why we've been so successful. That's why, with our experience, working with the family as a whole needs to continue in transition, when the member is released or retires and becomes a veteran. That's the key thing we've learned: don't just serve the member or the retired member or the veteran.
On March 11th, 2008. See this statement in context.