Yes, there is the language barrier, to start off with.
As I just said to Peter, we don't have the money to communicate by phone. The computer is good, if they can use it. They can use it from me to them and then pass a message on if something else comes up. As I said, I met last week with the ombudsman--we have that coming up in the picture for Veterans Affairs--but he has 7,000 people to deal with, so how's he going to do it one-on-one? The thing is that we have a problem because we don't have funds to communicate properly.
I'm saying that when you communicate with aboriginal people, the elders will push you off. So you have to try to get to the younger part of the family and try to tell them, “Listen, it's good for you to do that.” I had problems with my mom doing that, getting her into a care home.