I'm going to answer the second one first.
I started with Veterans Affairs in September, and I honestly can tell you that I had very little knowledge as a private practitioner to understand the system very well. And because I'm one of these crazy people, I went out and made a point of gathering as much information as possible. I feel that it's very convoluted. I really had to pull everything together, and I still don't know if I have it all.
I'm talking just about my little role as an OT and what I needed to do, so I don't even really understand the larger scope of it. I don't know what the rehab team does. I don't really know what nursing does, or the health care team. I can't speak to them. They're excellent. They're knowledgeable and they're accessible. That's definitely a kudo to the VIP program, because I have a direct line to them. But I really didn't feel that I had something that told me what was being offered.