No, I haven't. That's definitely not my area. I come as a front-line worker, and I definitely don't have the expertise to look at cost-effectiveness. I assume it would be more cost-effective to use the resources that are already there instead of creating new ones. I think that would be more cost-efficient.
Service manuals. You have the information. Put them together. Assign someone to get it and get them out there. I think service manuals would be less than creating a whole different website and getting one person to walk around and do services, etc.
So no, I haven't, but if you wanted to do that for me, that would help my case.