Yes, I've heard complaints about the 1-800 line. Frankly, we don't drop calls as a rule. We pick up 90% of the calls within 45 seconds. If there's any problem identified, it can be referred to a district office, and it often is. We have a proactive screening unit in Charlottetown that actually phones people. It doesn't wait for them to phone us. They're usually the ones who are high risk and highly vulnerable. We phone them to find out how they're doing, and if they're having a problem, it will be referred to the district office.
There are going to be times when you phone a 1-800 number when it's going to be extremely busy. I'm not sure what the solution to that problem is, other than continuous improvement. When we started out with the 1-800 number we had a high number of dropped calls. We now have 90% of the calls picked up within 30 or 35 seconds. I can check that out. In terms of call centres, that's almost the best there is.