I understand that. He keeps calling and calling.
I'd have to see. I'm not saying it isn't happening; maybe it is. When you make a call, and when Madam Guarnieri makes a call, it's recorded on the client service delivery network system. That system is forwarded to the district office, so it's immediate--a call comes in. Most of the problems are solved on the phone. If it can't be solved on the phone, it's sent to the district office. If there's a delay in responding there....
I'm not aware of those kinds of delays. If there's a case where that delay has occurred, we'll look into it and make sure it doesn't happen a second time.
That is not a problem.