I can explain what would happen had successive governments since 1946 not added these eligibility groups; a whole bunch of people, more now, wouldn't be eligible than are. I'm sympathetic to the idea that when you have eligibility with all kinds of conditions on it, it gets rather difficult to navigate the system. I accept that. But I think the government has made an estimation that at least 12,000 more people are going to be helped now than were. It's a political judgment about whether it's 12,000 or 30,000.
With regard to forms, we're open to changing those. We don't want to put PTSD sufferers through the bureaucratic mill. That's not the intention at all. So we're certainly open to that.
If we look at why lawyers are being provided, if you ask the veterans organizations in the other four countries, they think it's first-rate that legal representation is provided to individual veterans. It has been provided since 1919; it's almost a birthright for a veteran.
So it may be that the system is complex, but at least it isn't complex to navigate for the individual who has a Bureau of Pensions Advocates representative.