Good day, gentlemen.
I would like to come back to the shortage of psychologists and psychiatrists, a problem alluded to by my colleague Mr. Gaudet. Here is something that often happens. A Canadian Forces member suffering from PTSD is treated by a psychologist while still an active CF member. After leaving the forces, this individual requests that his file be transferred to Veterans Affairs. Veterans Affairs does not recognize the psychologist who has been treating him and he is therefore back to square one.
This raises another question. When are you planning to simplify your forms? Young veterans generally complain that the forms are difficult to fill out.
Your famous 1-800 number also causes some problems. When a young person phones this number, months can go by before Veterans Affairs returns his call and then, he has to talk to another person. The 1-800 number is a complete mess.