It's definitely a problem for us; we're not immune from any bureaucratic problems. We've tried over the years to decrease these, and we are working on a one-VA portal, which is not there yet, where the veteran's application would actually satisfy multiple needs and then be thoughtful enough to branch out to specific requirements that may be relative to cemetery benefits or health.
We'd be happy to share with you the multitude of application forms that we have currently and a bit about what we're trying to do to bring those to a more user-friendly format.