I think the difference was between the claims file in the veterans benefit administration and the medical records in veterans health administration.
Some 20 years ago we adopted lab, radiology, and pharmacy, for example, so that information has been electronic for a long time. About 10 years ago we adopted clinician order entry and became almost 100% reliant on the electronic record.
The claim file may contain some veterans health administration records. It may contain private sector records. It may contain military records that the veteran assembles and currently puts in a paper format to gather them together for the claims processing part.
I do want to point out that the claim adjudicator has access to the VA health record for treatment that we've delivered. That information is available to them in real time. The example that was used was that if a clinician who identifies a patient that they are concerned about who's suffering from post-traumatic stress disorder or another medical disorder makes contact with VBA, they can actually look immediately to see what the clinician has documented.
So it really has more to do with...and I'll defer to you about your processing.