One of the things we have found very useful is information that comes off of service members' discharge papers. When one of our members gets out of the military they're given a discharge. We call it a Department of Defense form 214.
VA gets a copy of each service member's discharge papers. More recently we've been getting electronic copies. The VA uses this information to immediately send what we call a “welcome home” package to the veteran. It's a booklet written in very understandable language that goes over the health care, memorial services, and all the benefits available to the veteran. We've found that to be extremely useful.
In addition to that, once again I'll mention our veterans' service organizations, the extensive network we have in this country in virtually every community. They're almost always there to try to recruit new members when our veterans get out of the military.
Finally, for about the last 12 or 13 years we have been partnering with the Department of Defense. In the last six months of a service member's term of service, we go to military bases around the country, in partnership with our Department of Labour, and put on a three-day seminar for veterans. They are fully informed at that point on the VA benefits that are available, as well as the Department of Labour and other benefits that might be available to them as a result of their military service.
Last year 400,000 veterans went through these briefings. We've found that to be a very useful tool in making sure that the level of information gets elevated.