On the benefit side of the VA, I think our biggest gap is that we have not developed electronic information systems to keep pace with the increasing complexity of the benefits process that our Congress provides to us. Presently our largest program, the disability compensation program, is pretty much paper-driven. Each veteran has a paper C-file that quite literally can be a foot deep, depending on the veteran's situation.
We're desperately and aggressively trying to move forward now to develop electronic records so that we can improve the efficiency with which we handle veterans' claims.