To some degree there are certain bits of information we need to know in order to assess a claim in line with the legislation. Partly because of that, there's a fair amount of complexity in it. We also fund a range of ex-service organizations to assist our people in filling out their forms. That particularly helps some of our older people with some of it, but it also helps our younger people as well. It does help in that situation. It doesn't mean our forms aren't complex or that there's not a lot of information that needs to be provided, but it helps the individual get through the process, and obviously people can ring up the department and get clarification on questions and information as well.
On June 3rd, 2008. See this statement in context.