Thank you.
You said earlier that the rate of satisfaction is in the 90th percentile, but you also just said you did assessments of 160,000 people in 2006-07 for the home care program, and of those, 80,000 were accepted. That meant the other 80,000 were turned down. Did you call them up and ask how satisfied they were afterwards?
We hear from our own department that the satisfaction rate is in the 80th percentile, but when you ask if they actually called the people who were denied benefits or refused benefits for whatever technicality, the answer is no, they didn't; they only contacted the people who were their clients.
Do you do the same thing?