That's a challenging question, because in the first part of the process, whereby applicants come in and contact their representatives and wish to have their cases prepared, so many factors are not within the control of the representatives. It takes a long time to get a medical opinion. They may be trying to get archived documents.
In the past we were setting some standards around 120 days at review, where we would like to see the whole process from point of contact with the advocate to the hearing date, but in recent years there have been many more challenges. Seventy percent of applicants are from the Canadian Forces now and they're seeking opinions outside the military to justify their claims. As well, there have been huge improvements in obtaining their historical documentation, but even if they're still serving, sometimes that's a challenge. They're moving around and their files are moving around with them, so that first part of the process becomes challenging, but we certainly have great cooperation with the advocates.
Everyone realizes the most frustrating part for someone is waiting to have their claim heard, and we're all really trying to find ways to see if we can shrink that. As the chairman mentioned, one of our priorities this year is how we can work together and find more effective ways to hear them sooner.