We dwell in the world of recourse, evidence, rights, and regulation, and how we can humanely and compassionately apply them. What the ombudsman will be able to do is handle the needs of people. If we can communicate regularly about problems and claims he may receive based on needs, our job will be that much more enriched.
I think there is going to be a need there for a working relationship. We may understand things, with the ombudsman, that we could not perceive in our realm of evidence and administrative law and rules and regulations and onuses. That's an asset for us.