No, it's a question of reorganizing our work. From the veteran's perspective, the veteran, rightfully so, sees the department as one entity, and when he files for an application he doesn't really think of BPA as the next step if he wants a review, as being something entirely different from the department, nor does he see VRAB as being something other than part of the portfolio. So I think the challenge is going to be for all for us within this portfolio to get together to work toward putting forward a much better, more efficient tracking and track of treatment of a veteran's claim. Whether that is upfront with the lawyers or with BPA afterwards, we have to get that track running just plain faster.
On November 22nd, 2007. See this statement in context.