We contract the services. Through the contract service we set the standards we want against the cost, and then we monitor those contracts as necessary. There are variances.
We find that the best monitors are the veterans themselves, who follow it up. If it's not done to the standard they think it should be done, they will tell us. Sometimes they think it should be done to a better standard than the contract, and they've written to tell us that as well. We use that as part of the process, so we empower them. We're helping them but not taking their independence from them. We're empowering them to monitor the situation.
But we basically do it through a contract service.