So we have that on record: in advance of such a meeting with the ombudsman, he could talk to Jenifer and/or Claude, but Jenifer first, I would say.
Thank you for that.
We had Senator Dallaire before our committee in the spring. He has, by public admission, told Canadians that he also suffers from PTSD, or operational stress disorder, as they also call it now. He was very frank, as you both have been, about the challenges facing him, his suicidal tendencies and so on.
I think that of all the things you mentioned, we add stress when we put people through.... Everybody has to walk through the emergency door of a hospital. That isn't so stressful. You walk through the door, you register, you wait, and at some point you see a doctor. But we make the doorway very difficult for people in this situation, people with mental distress.
You refer to having somebody help you through the process, assigning somebody like an expediter or an aide, somebody who says, “I am going to see that Claude Rainville gets through that doorway.”
Speak a little bit about that, perhaps, and then I will let my time go to someone else. Speak about what it would have meant to you, to the others, to have had somebody hold your hand, in a way, through that process. You are an intelligent couple; Jenifer, you're capable. How many families are there in which there are literacy problems, in which there's so much anxiety that if they didn't have somebody holding their hands, they couldn't get through the door?