I do not know whether they were qualified or not, but I knew that something was not working as it should. I do not think that their professionalism was the issue. However, my own ignorance as to these issues means that... The reports that were requested made it clear that there were signs of post-traumatic stress disorder, but nobody spoke to me about it. And I do not know why.
I was completely in the dark. It was not brought up because that was not the reason that I had sought their services.