I have a pension from the Canadian armed forces, but for Veterans Affairs, whatever the assignment, applications are sent to Montreal for evaluation. Then they are sent to Charlottetown, and that is where the decision is made. Then we get a veteran number, which is actually a card sent out to members for identification purposes. Next, the area counsellor comes to meet with the client to provide information. But nothing is available until a person gets their number.
On November 27th, 2007. See this statement in context.