The person in question will forward the information or put you in contact with the person whose responsibility it is to deal with the problem. For example, we have somebody that we contact if there's a problem with his medication—he his on strong medication and the side effects are sometimes quite extreme. This system allows us to get answers quickly and, as far as I can tell, the advice we receive addresses the problem perfectly.
That being said, I understand that there are financial constraints, I understand all of that. I know that the team at the Ste. Anne Centre organizes one-day training workshops to help families and couples. However, more concrete support needs to be provided for families, and it needs to be provided for each family individually. That would allow for the needs of families to be better addressed.
My husband is on medication and the effects of it are obvious. I do not take any medication, and I'm the same person today that I was three months ago. That means that I do not experience the same cycle of defence and attack mechanisms that he does. While that does not necessarily create friction, it does create a certain level of difficulty.
So, in answer to your question, in my mind, the team at the Ste. Anne Centre is very professional and fully understands what it's like to live with someone who has PTSD. That's a field of expertise in itself.