Everything happens by word of mouth. People need help, particularly with filling in the forms and providing documents. The word of mouth is working well, and people are starting to get in touch with me to help them out.
You will appreciate that this puts me in a rather awkward position. Even though I think I have the skills required to help them, I am not an employee of the Department of Veterans Affairs. In light of the importance of these forms and documents, I do not want to jeopardize people's chances of getting assistance. So it is rather sensitive, but I do meet with such people on a volunteer basis.