Mr. Chair, that's absolutely the case. I think I have three hallmarks that will characterize the office.
The first one is consultation and collaboration with the veterans. We have to be one with them.
Regarding the second one, I have been doing a lot of pontificating, if you will, or philosophizing about this particular job, because it's been stressed to me by several ombudsmen that I should be impartial. I can't see being impartial when in fact I am representing. I do have a bias towards the veteran.
However, that's not to say that the second hallmark won't be objectivity. In order to be objective, we have to be thorough in our research and investigation. We have to be thoughtful in our consideration and pragmatic in our recommendations. That's going to be very important. Two things that we can never lose as the office of the ombudsman are, first, credibility, and then second, the support of the public, who right now are very sympathetic and compassionate towards our veterans. So objectivity is a very important concern.