Mr. Chairman, as I mentioned in my opening statement, the idea of putting a personal face on the office of the ombudsman means we're going to endeavour to make the office of the ombudsman the go-to place for anything to do with Veterans Affairs. Indeed my approach to business is going to be much the same as when I was a commander. My place is with the veterans, to reach out to the community, while my director general of operations runs the office at home. I hope that through that outreach everybody who has anything to do with the lives and well-being of our veterans will feel free to come forth.
On November 29th, 2007. See this statement in context.