Good morning, Mr. Griffis. Greetings, once again. We've met a number of times.
I have a message for Mr. Duffie, the former member who you have taken care of. He was lucky to find a guardian angel in blue because I'm convinced that his case would not have been settled in a few weeks, as it was thanks to you, if he had remained alone in the field like most people who find themselves in a similar situation.
I'll give you an example. A lady by the name of Jennifer came and testified with her husband, Mr. Rainville. She told us that it took nine years to settle his case.
I'd like to hear your comments.
The main problems at the department are attributable to reaction time. You said in your statement that it was a bit slow, but I find it's very slow.
You didn't talk about the complex nature of the documents that must be completed? It isn't always easy for a person to complete those documents.
I'd also like you to give me your opinion in order to expand on a point that you raised. There is a tendency—and it's no doubt a good one—to keep veterans or former members at home and to provide them with a system of home care. What do you think of that system?