All of the case examples we've gone though here are of veterans who actually have been released from the service. But if we take the scenario of a member who's currently serving and was injured in Afghanistan, what happens is that we receive notification when this kind of injury occurs, and we have a casualty protocol and we make contact with that veteran and the family to make ourselves known to them. The charter provides capacity to pay the disability award while the member is still serving. And that is really the commencement of our relationship with that member and his family. Then we will work with them as necessary, depending on how seriously injured the member is and whether they are able to return to their job in the military, or whether they end up transitioning out of the military. So it's a very collaborative kind of effort if the member ends up transitioning out.
On April 29th, 2009. See this statement in context.