It works great. But even better, what works in terms of the first part of your question is the initiative around going out and assessing individual clients.
Many times when people move into nursing homes at the end of their lives, not a lot of people come to visit them. Sometimes they can go months and months and, perhaps, always without anybody coming to see them. When we have interested people like the volunteers from the Royal Canadian Legion, when we have our own staff go out and visit them, ask them questions, ask them how they feel about where they live, undertake an assessment, identify unmet needs, that's a big deal for those folks. It's not only that it's the right thing to do in terms of their health, it's simply the right thing to do in terms of them personally, because that may be the only contact they have.