Mr. Chair, just by way of background, we look at four levels of intervention that we conduct. Level 1 is basically mediating between a decision-maker and the veteran to find an amicable solution to a problem. Level 2 is where we actually recommend changes to practices or processes that are still within the department. Level 3 is policy changes. Level 4 is external to the department, where problems that manifest themselves on the front line are from legislation and/or regulations.
We're finding that for the levels 1 and 2 interventions that our front line operators, our early intervention analysts, are conducting--and the 500 success stories we have--we're building a very good relationship with the front line of the department, with the decision-makers in many cases. That seems to be progressing well.
Where we're only now starting to break the surface is in level 3, where we start challenging policy, and level 4, where we're looking into regulations or these things that are getting closer to being cabinet confidential and those types of things where legal opinions come in and there are all sorts of other, shall I say, agendas at play. This is where the department seems to be a little more guarded.
The homeless veteran example is only our second truly systemic type of investigation, done in a very superficial manner. We've done the detailed report--pending. We've done an investigation into funerals and burials, which was very much a set piece. The information was quite readily available. As for some of the more perplexing issues down range, that's unproven territory.