Mr. Chair, I do as much as humanly possible. I would say I haven't for the last six or eight months, as we have been in the process of changing over to a new system. Having said that, we do have a process within the office, a series of filters. When there are compelling cases that are qualified as cases in which there's potential hardship, either physical or financial, possible harm to a veteran or somebody else, where time is of the essence, where there is potential public controversy, or where there are sensitive issues, then there are filters before these files come to my attention.
On May 27th, 2009. See this statement in context.