Let me clarify, just in case you misunderstood. I took your words here as meaning that there is either some kind of disconnect or it's not in the system that staff can in fact deal with the homeless. Yet I know a lot of staff do deal with the homeless and deal with the homeless shelters.
I'm trying to understand what your sense is of where it breaks down and what you would recommend be done to strengthen it. You said that systematically there's a problem there. I assume you're not suggesting that staff don't follow through with the homeless.