Thank you for that. I don't think any of us are surprised that occasionally there will be some differences of opinion between an ombudsman--since he is serving the client, the veteran--and a department that is providing the service. That seems to be a normal thing.
I get the sense from the ombudsman that part of the frustration may be due to starting up and perhaps not having the staff, and so on. It can be overwhelming. The day the ombudsman starts, considering how long the department and the program have been around, I'm sure there are a terrific number of files he could look at, going back many years. There's a terrific amount of ground to look into in the starting stages. Do you expect that will level out?